Refund Policy

We do not accept returns on any products except if they arrive damaged. 

To start a return, you can contact us at hi@sylviecoulange.com. Please note that returns will need to be sent to the following address: 

Please coordinate with us before mailing your order back. You can always contact us for any return question at hi@sylviecoulange.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@faitmaisonlj.com.